The Helping Hands Program provides financial assistance for our patients who:
✓ Are uninsured
✓ Are underinsured
All patients are eligible to apply for financial assistance, including those with insurance. Established discount guidelines are utilized to determine what amount, if any, will qualify for financial assistance.
Helping Hands Application Financial Assistance Policy Plain Language Summary
DO I QUALIFY?
✓ Generally, patients with family income at or below 200% of the Federal Poverty Guidelines (FPG) will receive a 100% discount.
✓ Patients with family incomes greater than 200% – up to 500% of FPG, with medical bills exceeding 5% of their yearly income are eligible for discount.
Each patient’s eligibility will be evaluated according to relevant circumstances, household income and other financial resources available to the patient or patient’s family, and outstanding medical bills.
HOW DO I APPLY?
Free copies of the Financial Assistance Policy and the Financial Assistance application can be obtained through any of the following sources:
Download and print a Helping Hands Application here.
Contact a Customer Service Representative at 877.516.0911, Option 1.
Request an application in person at one of our Baylor Scott & White Emergency Hospital location(s).
You may also request a copy of the application via mail at the address provided below.
Send the completed application and all requested documents by Registered Mail to the following address:
Baylor Scott & White Emergency Hospitals
– Central Billing Office
Attn: Customer Service Department
8686 New Trails Drive, Suite #100
The Woodlands, TX 77381
HOW WILL I BE NOTIFIED?
If a submitted application qualifies for the Helping Hands Financial Assistance Program benefits, a Customer Service Representative will contact the patient via telephone.
Financial Assistance Documents
| Mailing Address | Contact Number | Plain Language Summary | Financial Assistance Policy | Financial Assistance Application | Patient Billing and Collections Policy | |
|---|---|---|---|---|---|---|
| Baylor Scott & White Emergency Hospital – Aubrey | Baylor Scott & White Emergency Hospitals – Central Billing Office
Attn: Customer Service Department 8686 New Trails Drive, Suite #100 The Woodlands, TX 77381 |
1-877-516-0911
Option 1 |
English Español Русский 한국어 Tiếng Việt العربية Français 简体中文 |
English Español Русский 한국어 Tiếng Việt العربية Français 简体中文 |
English Español Русский 한국어 Tiếng Việt العربية Français 简体中文 |
English Español Русский 한국어 Tiếng Việt العربية Français 简体中文 |
| Baylor Scott & White Emergency Hospital – Burleson | Baylor Scott & White Emergency Hospitals – Central Billing Office
Attn: Customer Service Department 8686 New Trails Drive, Suite #100 The Woodlands, TX 77381 |
1-877-516-0911
Option 1 |
English Español Русский 한국어 Tiếng Việt العربية Français 简体中文 |
English Español Русский 한국어 Tiếng Việt العربية Français 简体中文 |
English Español Русский 한국어 Tiếng Việt العربية Français 简体中文 |
English Español Русский 한국어 Tiếng Việt العربية Français 简体中文 |
| Baylor Scott & White Emergency Hospital – Colleyville | Baylor Scott & White Emergency Hospitals – Central Billing Office
Attn: Customer Service Department 8686 New Trails Drive, Suite #100 The Woodlands, TX 77381 |
1-877-516-0911
Option 1 |
English Español Русский 한국어 Tiếng Việt العربية Français 简体中文 |
English Español Русский 한국어 Tiếng Việt العربية Français 简体中文 |
English Español Русский 한국어 Tiếng Việt العربية Français 简体中文 |
English Español Русский 한국어 Tiếng Việt العربية Français 简体中文 |
| Baylor Scott & White Emergency Hospital – Keller | Baylor Scott & White Emergency Hospitals – Central Billing Office
Attn: Customer Service Department 8686 New Trails Drive, Suite #100 The Woodlands, TX 77381 |
1-877-516-0911
Option 1 |
English Español Русский 한국어 Tiếng Việt العربية Français 简体中文 |
English Español Русский 한국어 Tiếng Việt العربية Français 简体中文 |
English Español Русский 한국어 Tiếng Việt العربية Français 简体中文 |
English Español Русский 한국어 Tiếng Việt العربية Français 简体中文 |
| Baylor Scott & White Emergency Hospital – Grand Prairie | Baylor Scott & White Emergency Hospitals – Central Billing Office
Attn: Customer Service Department 8686 New Trails Drive, Suite #100 The Woodlands, TX 77381 |
1-877-516-0911
Option 1 |
English Español Русский 한국어 Tiếng Việt العربية Français 简体中文 |
English Español Русский 한국어 Tiếng Việt العربية Français 简体中文 |
English Español Русский 한국어 Tiếng Việt العربية Français 简体中文 |
English Español Русский 한국어 Tiếng Việt العربية Français 简体中文 |
| Baylor Scott & White Emergency Hospital – Mansfield | Baylor Scott & White Emergency Hospitals – Central Billing Office
Attn: Customer Service Department 8686 New Trails Drive, Suite #100 The Woodlands, TX 77381 |
1-877-516-0911
Option 1 |
English Español Русский 한국어 Tiếng Việt العربية Français 简体中文 |
English Español Русский 한국어 Tiếng Việt العربية Français 简体中文 |
English Español Русский 한국어 Tiếng Việt العربية Français 简体中文 |
English Español Русский 한국어 Tiếng Việt العربية Français 简体中文 |
| Baylor Scott & White Emergency Hospital – Murphy | Baylor Scott & White Emergency Hospitals – Central Billing Office
Attn: Customer Service Department 8686 New Trails Drive, Suite #100 The Woodlands, TX 77381 |
1-877-516-0911
Option 1 |
English Español Русский 한국어 Tiếng Việt العربية Français 简体中文 |
English Español Русский 한국어 Tiếng Việt العربية Français 简体中文 |
English Español Русский 한국어 Tiếng Việt العربية Français 简体中文 |
English Español Русский 한국어 Tiếng Việt العربية Français 简体中文 |
| Baylor Scott & White Emergency Hospital – Rockwall | Baylor Scott & White Emergency Hospitals – Central Billing Office
Attn: Customer Service Department 8686 New Trails Drive, Suite #100 The Woodlands, TX 77381 |
1-877-516-0911
Option 1 |
English Español Русский 한국어 Tiếng Việt العربية Français 简体中文 |
English Español Русский 한국어 Tiếng Việt العربية Français 简体中文 |
English Español Русский 한국어 Tiếng Việt العربية Français 简体中文 |
English Español Русский 한국어 Tiếng Việt العربية Français 简体中文 |
A patient who qualifies for Financial Assistance will not be charged more for emergency or other medically necessary care than the amounts generally billed to patients with insurance.